Support

If something has gone wrong — an email that never arrived, a report that looks incomplete, a charge you don't recognize — the answer is usually below. If it isn't, email us and we'll sort it out.

Can't verify your email?

Registration and the resend button return the same response whether an address is unknown, already verified, or still unverified, so a mistyped address gives no signal on its own. Check your spam folder first, then resend the link from the banner shown at the top of your account. Each verification link is valid for four hours, and requesting a new one invalidates the previous one.

Credits and billing

Your credit balance is shown throughout the app while you're signed in. If a report is refused for insufficient credits, that dialog is not a bug — it explains the shortfall and offers a trial or a plan. Invoices, receipts, and subscription cancellation are handled by our billing partner in a hosted customer portal, reachable from your account's billing settings; this app does not rebuild them itself.

Connecting an assistant

If you're connecting an AI assistant to your account, the endpoint is https://mcp.oneproduct.dev/mcp. The bare host on its own returns a 404 — make sure the /mcp path is included.

Why does a panel say "unavailable"?

This product never fabricates data for a source it could not reach. When a panel says unavailable, that's an honest signal that one input could not be gathered for this search — not a broken page. Reports may be partial: unavailable inputs are left unscored, and their weight may be redistributed across the remaining scored factors.

Before you write in

To make your message answerable on the first reply, include the email address on your account and, if it concerns a specific report, that report's id from its URL.

More information

See the Privacy Policy and Terms of Service for how the service handles your information and what governs your use of it.

Contact

Still stuck? Email support@oneproduct.dev and we'll get back to you.